SHIPPING POLICY

Effective Date: [Insert Date]

At Hividy, we want your shopping experience to be simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. ORDER PROCESSING

Orders are typically processed within 2–5 business days after payment has been successfully confirmed.

Orders placed during weekends, holidays, or promotional periods may require additional processing time.

Once your order has been shipped, you will receive a confirmation email containing available tracking information.

2. SHIPPING TIMES

Estimated delivery times may vary depending on your location, shipping method, and carrier.

• Standard Shipping: 7–15 business days

• International Shipping: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs processing, weather conditions, carrier disruptions, holidays, or circumstances beyond our control.

3. SHIPPING COSTS

Shipping charges are calculated at checkout based on your delivery address, order size, weight, and available shipping options.

From time to time, Hividy may offer promotional shipping discounts or free shipping on qualifying orders.

4. ORDER TRACKING

When tracking is available, Hividy will provide tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

5. CUSTOMS, DUTIES, AND TAXES

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated by Hividy.

Hividy is not responsible for delays caused by customs clearance.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an incorrect address after placing your order, please contact us as soon as possible. We cannot guarantee that shipping information can be changed after an order has been processed.

7. LOST, DAMAGED, OR DELAYED ORDERS

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your order arrives damaged, contact Hividy as soon as possible with your order number and photographs of the damaged package and product so we can review the situation.

For packages confirmed as lost by the carrier, please contact us so we can assist you with the next steps.

8. MULTIPLE ITEMS IN AN ORDER

If your order contains multiple products, items may occasionally be shipped separately depending on product availability, warehouse location, or fulfillment arrangements.

You may therefore receive more than one package for a single order.

9. DELIVERY ISSUES

Hividy is not responsible for delays resulting from incorrect addresses, failed delivery attempts, customs procedures, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

10. CONTACT US

If you have questions about your order or our shipping policy, please contact us:

Email: Jason124115@gmail.com
Phone: [Your Contact Number]
Business Address: [Your Business Address]

We appreciate your choosing Hividy and thank you for allowing us to be part of your home.